Customer Service

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FAQ's

Shop with Confidence/Security:

  • We are members of the Safe Shopping Network and the Certified Safe Shop Site The Public Eye, which is monitored 24 hours a day
  • Our entire site is on a secure 128 bit encrypted server for your personal security
  • We do not release any personal information given to us when ordering, to any telemarketing companies or other related agencies . All of our products, unless specifically stated, are new and factory sealed

Pricing:

  • We feel our prices are as low as possible, however if you would like to make us aware of a lower price for a product please email Info@ShoppingAtoZTV..com. Along with the lower price quote we will need the name and web address of the store before we can consider a possible price reduction.

Return Policy:

  • We will accept returned items due to manufacturer defect or damaged by shipping only. Returns related to shipping damages must be made within 24 hours of receiving the shipment
  • Returns related to a manufacturer defect must be made within 30 days of receiving the shipment
  • Returned products must be in new condition with all original factory packaging
  • Missing accessories and damages to items from return shipping are subject to restocking & replacement fees
  • For warranty information and claims, refer to your warranty guide or owner's manual that will come with your equipment. Please feel free to ask about the different warranty policies and extended warranties for each manufacturer
  • Orders that result in a return do to a change of mind, refusal, incorrect size/color will incur the return shipping charges, and a 20%

Re-stocking fee Shipping:

  • All products are shopped from Vendor's location
  • Shipping time frame is 2 to 8 weeks

30 Day Satisfaction Guarantee:

  • ShoppingAtoZTV.com believes in 100% customer satisfaction. If an item arrives defective, becomes defective or you are not satisfied with your purchase within 30 days of the purchase date we will gladly exchange, replace or refund the purchase price. In the event of a non-defective return we will credit the cost of the item less our actual shipping charges not to exceed $150.00 per item. In the case of a defective item to be returned or replaced we will cover all the shipping costs including the original purchase price. We want your online shopping experience to be easy and worry free.
  • All items returned must be in original condition and packaging to avoid additional charges which may be applied